Hi, I'm Khoa Nguyen, a Senior Product Designer/Customer Journey Expert


 

I help teams build thoughtful, data-informed products that are grounded in real user needs and aligned with business strategy.

With over 10 years of experience in healthcare and enterprise IT, I work across the full design process. This includes discovery research, usability testing, UI design, system integration, and aligning design decisions with broader product goals. I specialize in journey mapping to identify friction points and behavioral patterns, and apply principles of behavioral and persuasive design to influence better outcomes for users and the business.

My background spans both hardware and software, and I have a strong track record of designing for complex, high-stakes environments. I combine UX craft with product thinking, analytics, and service design to deliver solutions that are not only usable, but scalable, safe, and impactful.


What I bring to your team:

• End-to-end design expertise, from research to delivery
• Advanced skills in journey mapping, behavioral design, and persuasive UX
• Data-informed decisions using both qualitative and quantitative insight
• Strategic collaboration with product managers, engineers, and stakeholders
• Experience designing for complex systems and regulated industries
• A strong focus on meaningful, human-centered product outcomes



Expericence:
Sr. Innovation Designer @GE Healthcare
Sr. UX Designer @LoginVSI
UX Lead & Product Strategist @Online2Study
Usability Engineer @Erasmus MC Rotterdam


 
Contact me

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GE CT Modality Work-list Concept 1

1GE CT Modality Work-list Concept

GE Healthcare | Cardiology Decision Matrix and Emergency Department Workflow 2

1GE Healthcare | Cardiology Decision Matrix and Emergency Department Workflow

Login VSI Stakeholder Journey 3

1Login VSI Stakeholder Journey

Infographic Dashboard Concept 4

1Infographic Dashboard Concept

Analytical Dashboard Concept 5

1Analytical Dashboard Concept

Operational Dashboard — Demo for united airlines 6

1Operational Dashboard — Demo for united airlines

User Experience Dashboard Concept 2 7

1User Experience Dashboard Concept 2

Login Enterprise Home page 8

1Login Enterprise Home page

DASHBOARD — TESTS Management 9

1DASHBOARD — TESTS Management

Operational Dashboard — List View 10

1Operational Dashboard — List View

Operational Dashboard — Map View 11

1Operational Dashboard — Map View

Data Analysis — Charting 12

1Data Analysis — Charting

Analytical Dashboard — VSIMax Analysing 13

1Analytical Dashboard — VSIMax Analysing

DTAP Management Dashboard — Development, Testing, Acceptance and Production 14

1DTAP Management Dashboard — Development, Testing, Acceptance and Production

Package Configuration 15

1Package Configuration

Virtual Classroom — Live Meeting and Real-Time Interactive Share-Board 16

1Virtual Classroom — Live Meeting and Real-Time Interactive Share-Board

Courses Management — Student UI 17

1Courses Management — Student UI

Courses Management — Teacher UI 18

1Courses Management — Teacher UI

Class and Schedule Management — Teacher UI 19

1Class and Schedule Management — Teacher UI

Calendar — Teacher UI 20

1Calendar — Teacher UI

Ergonomic redesign the Lucite Cone Applicator system 21

1Ergonomic redesign the Lucite Cone Applicator system

patient journey 22

1patient journey

patient journey 23

1patient journey

Lucite Cone Applicator —3D Rendering of the Final Product 24

1Lucite Cone Applicator —3D Rendering of the Final Product