Hi, I'm Khoa Nguyen


I design complex systems that help people make the right decision at the right time, especially in high-stakes environments. My work focuses on reducing operational and cognitive load by turning fragmented data, workflows, and responsibilities into clear, supportive experiences people can trust. I work primarily in healthcare and enterprise SaaS, where clarity, safety, and reliability matter more than novelty.

With 10+ years of experience, I lead end-to-end product design from discovery to shipped systems, working closely with product, engineering, and research. I ground decisions in real user behavior including interruptions, handovers, fatigue, and edge cases to create scalable products that reduce friction and support long-term adoption.


What I bring to your team:

  •  Decision-critical workflow design in complex systems
  •  End-to-end product design, from research and problem framing to delivery
  •  Strong in journey mapping, onboarding, and workflow optimization
  •  Data-informed decision-making using qualitative and quantitative insights

 
Experience

Senior Innovation Designer at GE Healthcare | Remote
Senior UX Designer at LoginVSI | Amsterdam
UX Lead & Product Strategist at Online2Study | Remote
Usability Engineer at Erasmus MC | Rotterdam

 


 

Contact me

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DESIGN FRAMEWORK 1

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STAKEHOLDER EXPERIENCE & CONTEXT MAPPING 2

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CT Service Blue-Print 3

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